Privacy Policy & Data Safety
Applicable to: Biofactor Biologicals Website & Soul of Soil Mobile App (com.biofactor.fieldapp)
Last Updated: October 2026
1. Overview & Scope
Biofactor Biologicals (“Biofactor”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, handle, store, and protect information collected through our official websites (biofactor.in and biofactorglobal.com) and our mobile applications, including SOUL OF SOIL (Package ID: com.biofactor.fieldapp) available on Google Play.
2. Data We Collect
Depending on whether you use our field advisory services or the Soul of Soil mobile app, we may collect the following categories of data:
- Personal Information: Name, phone number, and email address provided during advisory consultations, farmer onboarding, or contact requests.
- Location Data (Approximate and Precise): The Soul of Soil app collects field geographic coordinates (latitude and longitude) with your explicit consent to map farm boundaries, tag soil sampling locations, and provide accurate agronomic recommendations based on regional weather and soil zones.
- Device & App Diagnostics: Device identifiers and application performance logs collected to ensure compatibility, troubleshoot crashes, and verify app security.
3. How We Use Your Information
We use the collected information strictly for:
- Generating soil health cards and biological product dosage advisories.
- Connecting farmers with nearby One Health Centres and agronomists.
- Responding to farmer queries, test booking requests, and franchise inquiries.
- Maintaining app performance, security, and technical reliability.
4. Data Sharing & Third Parties
No Data Sold or Shared for Marketing:
We do not sell, rent, or trade your personal or field data with any third-party advertisers or data brokers. Data is accessible solely to authorized Biofactor technical personnel and certified agronomists providing services to you.
5. Security Practices
All data transmitted between your device and our servers is encrypted in transit using industry-standard Transport Layer Security (TLS/HTTPS). We employ strict server access controls to ensure your records are safeguarded against unauthorized access.
6. Data Deletion & Retention Policy
In compliance with Google Play Data Safety standards, you have the right to request the permanent deletion of any personal information or field records collected through the Soul of Soil application or our services.
How to Submit a Data Deletion Request:
Because the Soul of Soil mobile application does not require users to create or manage permanent public account credentials, deletion requests can be initiated directly by contacting our data protection team:
Email: info@biofactor.in
Subject Line: Data Deletion Request - Soul of Soil
Phone / WhatsApp: +91 7013074400
Upon receiving your request with the registered phone number or field identifier, all associated personal records and diagnostic data will be permanently purged from our active databases within 30 days.
7. Contact Information
If you have any questions or feedback regarding this Privacy Policy or our data handling practices, please contact us at:
Biofactor Biologicals
4 & 5 Floors, Sai Medha Infra, Arca Satya Residency
Kousalya Colony, Bachupally, Hyderabad, Telangana 500090, India
Email: info@biofactor.in | Phone: +91 7013074400